For California Consumers

Enter our Monthly draw to win a FREE Fresh Air LA-3500 v.2.0 Living Lightning™ Alpine Air purifier.

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Red service light came on the old air purifier I have. What caused it and how can I get it to go off?

Red service light could be caused by various factors and/or problems within the older air purifier, and there is really no way to tell what caused it unless the air purifier is taken apart and each component is tested. Since we no longer provide support for these old out of circulation units (see the repairs page), if your machine is not functioning well, please consider upgrading your unit through our exclusive trade-in program, established specifically for such situations. We made this option quite easy and affordable for most of our customers, and you can complete your trade right from our web site in just a few minutes in 3 easy steps outlined on the trade-in page.