For California Consumers

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The Ozone Plate(s) are making a noise, and appear to arc or spark. What can I do?

First, you have to replace the Ozone plate(s) in your machine. If your machine runs on more than 1 plate, then replace the entire set at the same time! You can easily order new Ozone plate(s) right now on our parts page. If you have just replaced the Ozone plate(s) and your air purifier still does not produce Ozone as it should, or the new plate quickly burns out and begins to spark again, etc. then your machine has a bigger problem. In this case, refer to the repairs page to see if your machine is repairable and the cost with available options.