For California Consumers

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I have an older Fresh Air purifier and it keeps giving me the "replace Ozone plate" message, even though I had already replaced it. What can I do?

Have you reset the machine after inserting the new plate? If not, please do so and then try to adjust the ozone output. There is a very small round 'reset' window on the front panel of your machine, and that's what you have to press to reset it. Please refer to the User Guide of your unit for further info. If this does not help, try cleaning the two metal wings engaging the Ozone plate on each side of it, with a Q-tip and rubbing alcohol. Then reset again. If still does not work, it means there is a problem with PCB (main board) or an LCD panel or both, in which case, visit the repairs page of our web site to see if you unit is still repairable and available options including repair cost.